Terms and Conditions

At HomeLab Property Management (“HomeLab,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of the personal information of our website visitors, property owners, applicants, and residents. This Privacy Policy describes the personal information we collect, how we use and protect it, when we share it, and the choices you have. It governs www.HomeLabPM.com (the “Site”) and applies together with our Website Terms of Use. By using the Site, you consent to the collection, use, and disclosure of your personal information as described in this policy.

01 · Information We Collect

1.1 — Information You Provide

We collect personal information you provide when contacting us, submitting forms on the Site, applying for a rental, entering into a management agreement, or using our services. Depending on the interaction, this may include: name, email address, phone number, and postal address; date of birth and government-issued identification numbers (including Social Security number) submitted with rental applications; employment and income information and supporting documents; rental, credit, and background history; emergency contacts, household member, pet, and vehicle information; bank account information provided by property owners for ACH disbursements or by residents for payments; and photographs or documents you upload (for example, pet photos or condition reports).

1.2 — Information from Other Sources

When you apply for a rental and authorize us to do so, we obtain consumer reports (credit, criminal background, eviction history, and rental history) from consumer reporting agencies, and we may verify information with employers, prior landlords, and references. When we manage a property, we may receive information about you from the property owner or a prior manager.

1.3 — Usage Information

We automatically collect certain information about your use of the Site, including IP address, browser type, device information, operating system, referring URLs, and pages accessed. This helps us analyze trends, administer the Site, and gather aggregate demographic information.

1.4 — Cookies & Similar Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small text files placed on your device that help us recognize your browser and capture certain information. You can set your browser to decline cookies or alert you when cookies are being sent, but some Site features may not function properly if you do.

02 · How We Use Personal Information

2.1 — Providing Services

We use personal information to respond to inquiries; provide information about our services; process and screen rental applications against our published screening criteria; prepare and manage leases and management agreements; collect rent and process payments and owner disbursements; coordinate maintenance and inspections; administer resident benefit, insurance, and deposit-alternative programs; and facilitate communication between residents, owners, and our team.

2.2 — Applicant Screening & Credit Reporting

Personal information provided by applicants is used primarily to obtain consumer reports and perform background and rental-history checks, consistent with the Fair Credit Reporting Act. Screening results may be discussed with the owner of the property to which you applied. We may also furnish account information (such as payment history or unpaid balances) to consumer reporting agencies as permitted by law. If we take adverse action based on a consumer report, we will provide the notices required by law. If we report information in error, we will correct our records and promptly ask the reporting agency to correct its records once the error is confirmed.

2.3 — Communications, Marketing & Text Messages

We use your contact information to send transactional and service communications by email, portal, mail, and — where you have provided a mobile number — by call or text message, as described in the Terms of Use. With your consent, we may also send promotional emails, newsletters, or other marketing communications. Consent to marketing messages is not a condition of any service. You can opt out of marketing emails using the unsubscribe link in each message and opt out of texts by replying STOP; message and data rates may apply.

2.4 — Legal Obligations

We may use and disclose personal information as required by law, regulation, or legal process (for example, IRS reporting for owners), or in response to a valid request by law enforcement or other government authorities.

03 · Information Sharing & Disclosure

We do not sell your personal information. We share it only as described below:

3.1 — Third-Party Service Providers

We share personal information with trusted third-party providers who assist us in operating the Site, delivering services, or conducting business — including property management software, payment and ACH processing, electronic signature, form and document processing, applicant screening and consumer reporting agencies, resident benefit and utility-concierge providers, insurance and deposit-alternative program administrators, and accounting platforms. These providers are obligated to use your information only for the purposes for which it was provided and to implement appropriate security measures.

3.2 — Property Owners & Transaction Parties

If we manage the property you rent or apply for, relevant information (such as screening outcomes, lease terms, payment status, and maintenance matters) may be shared with the property owner or the owner’s authorized representatives. If our management of a property ends, resident files may be transferred to the owner, the owner’s attorney, or the successor manager. Owner information is used and shared only to deliver required management services, file required government reports, establish ACH disbursements, or for other purposes the owner authorizes.

3.3 — Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred to the acquiring party. We will notify you via email or prominent notice on the Site if such a transfer occurs.

3.4 — Legal Compliance & Protection

We may disclose personal information when we believe it is necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, to enforce our Terms of Use or other agreements, or to protect the rights, privacy, safety, or property of HomeLab, our clients, residents, or others.

04 · Data Security

We take reasonable precautions to protect personal information from unauthorized access, use, or disclosure, using physical, technical, and administrative safeguards: access to systems is limited by individual credentials to personnel who need the information to perform their duties, sensitive application data is handled through secured platforms, and physical files are kept secured. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If a data breach affecting your personal information occurs, we will notify affected users without unreasonable delay, consistent with applicable law.

05 · Data Retention & Disposal

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, to satisfy legal, tax, and regulatory requirements, and to resolve disputes — unless a longer retention period is required or permitted by law. When personal information is no longer needed, we dispose of it securely: shredding physical documents and erasing or anonymizing electronic records in ways that make the information unreadable or undecipherable.

06 · Your Rights & Choices

You may access, correct, or update your personal information, or request deletion of information we are not required to retain, by contacting us using the information below or, where available, by logging into your portal account. Depending on your jurisdiction, you may also have rights to restrict or object to certain processing or to request a copy of your data. We will respond to verified requests within a reasonable time. We do not discriminate against anyone for exercising a privacy right.

07 · Children’s Privacy

The Site and our services are not directed to children. Consistent with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information — online or offline — from children under the age of 13, and persons under 18 may use the Site only with the permission and involvement of a parent or guardian. Household information provided by an adult applicant or resident (such as the names and ages of minor occupants) is collected from the adult, not the child. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it as soon as reasonably possible.

08 · Terms of Use, Governing Law & Disputes

This Privacy Policy is incorporated into and governed by our Website Terms of Use, including its provisions on governing law (Texas), arbitration, class action waiver, and limitation of liability. Any dispute arising out of or relating to this Privacy Policy will be resolved as provided in the Terms of Use.

09 · Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of material changes by posting the updated policy on the Site or by email, and the “Effective” date above will be revised. The most current version supersedes all previous versions. We encourage you to review this policy periodically.

10 · Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us — and allow a reasonable time for us to respond:

HomeLab Property Management · 17806 IH-10, Suite 300 · San Antonio, TX 78257
Email: Team@HomeLabPM.com · Telephone: 210-426-0511 · www.HomeLabPM.com

Effective as of July 16, 2026. Supersedes the Privacy Policy effective March 25, 2023.