Fifteen Written Guarantees. Zero Fine-Print Games.
Every promise below lives in our management agreement, not just on this page. We publish the conditions right next to the promises, because a guarantee you can't read all of isn't a guarantee. No other property management company in San Antonio backs its service like this. Read every word, then put us to the test.
Not completely happy? Leave any time with 30 days' notice. No penalty, no hostage clauses, no hard feelings.
We would rather earn your business every month than trap you in a contract. If HomeLab is ever not the right fit, cancel your management agreement with simple 30-day written notice and zero cancellation penalty. The 30 days lets us do the exit right: a smooth, professional transition for your resident, wrap-up of outstanding maintenance and invoices, and proper hand-off of the lease and security deposit. You leave with clean files and a clean break, though our goal is that you never want to.
The Fine Print, Up Front
A 30-day written notice gives us time to resolve outstanding service issues and prepare your accounts and files for transfer.
All outstanding invoices must be paid before transfer.
Termination timing follows the Termination section of the management agreement to prevent prorated charges.
If your files transfer to another management company, the standard transfer fee in the fee schedule applies; leaving management entirely carries no exit charge.
02
Results & Payment Guarantee
You don't pay us a management fee until your home is leased and rent has actually been collected. We work first. You pay second.
Most companies start billing the day you sign. We don't. We market your home, run showings, screen applicants, draft the lease, and complete move-in, all before collecting a single management fee. Your first management fee happens only after a resident is placed AND rent is in. If we don't produce, we don't get paid, which is exactly the incentive structure you want your property manager to have.
The Fine Print, Up Front
The only exceptions are an owner's contribution to make a home rent-ready in advance or required compliance repairs.
Does not apply to required reserves or the initial leasing fee.
03
On-Time Rent Guarantee
Rent paid by the 1st means your money by the 10th business day, or that month's management fee comes back to you.
Getting your money to you fast is part of the job, so we put a deadline on ourselves. When your resident pays rent on or before the 1st, your distribution goes out by the 10th business day of the month. If we miss it, we refund that month's management fee. Your bank sets its own processing speed, but our side of the promise has a date and a consequence.
The Fine Print, Up Front
The resident must pay rent on or before the 1st of the month.
Does not apply to the very first rental payment and distribution, which requires initial account processing and approval.
The guarantee covers our distribution timing; your receiving bank may post funds on its own schedule.
04
Leasing Guarantee
If a resident we placed leaves before nine months, we find the replacement with zero leasing fee. Our screening, our risk, not yours.
We stand behind our screening with our own money. If a resident HomeLab screened and placed under an executed lease fails to remain in the home for at least nine months of their initial term, we find the replacement with NO leasing fee and no resident-agent commission charged to you. Our screening has to be good, because we are the ones paying when it is not.
The Fine Print, Up Front
Applies to residents we screened and placed; inherited or transferred residents are not covered.
Military orders, transfers, and other legal lease cancellations are excluded.
Residents who properly pay lease-break or termination fees under their lease are excluded.
Excludes shorter lease terms the owner approved.
05
21-Day Guarantee
A quality resident in 21 days or less, or your first month of management is completely free. Put us to the test.
Vacancy is the most expensive line on any owner's ledger, so we put a stopwatch on ourselves. List with HomeLab and we commit to finding a quality resident within 21 days of your home being move-in ready and on the market. Miss the window, and your first month of full-service management is free. We can make this promise because our marketing, pricing science, and showing systems are built to move homes fast.
The Fine Print, Up Front
The home must be vacant, move-in ready, and priced at our guaranteed rental price; the clock starts at listing.
The property must allow a minimum of two approved pets, self-guided tours, a 12-month lease term, and a For-Lease sign (homeowners association sign restrictions void the guarantee).
Must be included in your management agreement. Some areas carry a 25 or 30-day version, and some areas are not eligible.
Not available for properties listed in September or from November through February.
06
Security Deposit Guarantee
Lower move-in costs attract more residents. You keep full traditional-deposit protection either way. We guarantee it.
Within our resident programs, qualified residents can reduce their up-front security deposit cost, which widens your applicant pool and shortens vacancy. Your protection does not shrink with it: HomeLab guarantees your property up to the amount a traditional security deposit would have covered for damages or unpaid rent. Residents get an easier move-in, you get the same shield, and the home rents faster.
The Fine Print, Up Front
Excludes pet damage caused by an authorized service or assistance animal per Fair Housing guidelines.
Must be approved by the homeowner and listed in the lease agreement.
Applies with approved credit and screening for the resident.
07
Cost Control Guarantee
No surprise repair bills. Expensive work gets your approval first, every time, outside true emergencies.
Repairs are part of ownership; being blindsided by them should not be. Outside genuine emergencies and habitability situations, repairs above your authorized limit do not happen until you approve them. You will see the issue, the recommendation, and the number before the work begins, because your property should never surprise you on a statement.
The Fine Print, Up Front
Routine items under the agreed auto-approval minimums proceed per policy so small fixes stay fast.
Emergencies and habitability situations are handled immediately, as the law and the home require.
If you cannot be reached within the required timeframes, policy governs so the property stays protected.
08
Response Time Guarantee
Every message answered within 24 business hours. Questions, concerns, requests: you will never wonder if we got it.
Silence is the number one complaint owners have about property managers, so we made responsiveness a guarantee instead of a slogan. Every communication to our team gets a response within 24 business hours: a real answer or a clear next step with a name on it, never a void.
The Fine Print, Up Front
Business hours exclude weekends and federal holidays.
09
Maintenance Guarantee
Our workmanship is backed for a full year. If something we fixed fails, we make it right, free.
When maintenance is performed through HomeLab, the work carries a one-year workmanship guarantee. If anything we repaired fails within a year, we return and make it right at no charge. Quality work, stood behind in writing.
The Fine Print, Up Front
Covers workmanship on repairs performed through HomeLab; unrelated failures of aging systems or equipment are not workmanship issues.
10
Price Match Guarantee
Found equivalent full-service management for less? Show us before you sign. We will match it.
We are confident in our pricing because of everything stacked behind it, but we will not lose a great owner over a percentage point. Bring us a competitor's written proposal for equivalent property management services before signing your management agreement and we will match their management-fee price.
The Fine Print, Up Front
Valid on new contracts only; not retroactive.
11
Easy Switch Guarantee
Leaving your current manager? We handle every bit of the paperwork and hand-off. You lift nothing.
Switching management companies feels harder than it is, and that feeling keeps owners stuck in bad relationships. We make it effortless: our team handles the notices, the file transfers, the deposit hand-off, the resident introduction, and the system setup, start to finish. You make one decision; we do the rest.
The Fine Print, Up Front
You review and sign where your signature is legally required; we prepare everything and walk you through each item.
12
No Mark-Up Guarantee
You pay exactly what we pay for repairs. No padding, no percentages, and every discount we get passes to you.
Some managers quietly profit on maintenance by marking up vendor invoices. We never do. You pay the actual cost of repairs and work orders on your property, and when our volume earns vendor discounts, those savings pass straight to you. Maintenance is a service we coordinate, not a profit center we hide.
13
Vendor Guarantee
Every vendor on your property is licensed and insured. No exceptions, no handymen of mystery.
Your property never becomes a liability experiment. Every vendor we dispatch is fully licensed and insured, vetted before they ever touch a HomeLab home, and held to our workmanship standards. Professional work by verified professionals, every time.
14
Pet Screening & Enforcement Guarantee
Every pet professionally screened before approval. If an unauthorized pet appears, our enforcement is free.
You set the pet parameters; we enforce them, professionally and without exception. Every disclosed pet is screened before approval: photos, breed, size, weight, and vaccination records, measured against your lease's criteria. And if an unauthorized pet is ever discovered during any HomeLab inspection or evaluation, our defined enforcement runs at no charge to you: formal lease-violation notice, cure-or-vacate demand, retroactive pet fees and deposits, and full documentation to support any damage claim.
The Fine Print, Up Front
This guarantees our screening and our enforcement; no manager can guarantee a resident never conceals a pet between inspections.
Enforcement triggers on discovery during HomeLab evaluations, inspections, or reports.
Coverage of actual pet damage above the security deposit is available through the Owner Benefit Program's Pet Assurance Plus benefit, separate from this guarantee.
Verified service and assistance animals are handled per Fair Housing guidelines and are not pets for screening purposes.
15
Insured Resident Guarantee
Every resident we place carries $100,000 in liability coverage. Every single one, because we provide it ourselves.
An uninsured resident is a risk you should never have to carry. Every resident HomeLab places is covered by $100,000 in liability insurance, guaranteed, because we do not leave it to chance: the coverage is provided through our own program. One hundred percent compliance, zero effort from you.
This Is What Betting On Yourself Looks Like.
Fifteen guarantees means fifteen ways we lose money when we underperform. We publish them because we built the systems to keep every one. Your property deserves a manager with this much skin in the game.
